FAQ

Below are some of the most common questions our customers have asked.
If you don’t find what you’re looking for, please contact our support team.

What is YEFO incense?

YEFO redefines incense. Moving beyond sticks and cones, we create incense tablets designed for modern olfactive rituals focused, intentional, and sensory. A new format for experiencing scent.

Is YEFO incense safe to use?

Absolutely. Our incense tablets, handcrafted in France, are made from 100% natural powders, woods, resins, and essential oils, free from synthetic binders or harsh chemicals. Vegan, natural, and organic, they provide a pure and safe olfactive experience, gentle on both your senses and the environment.

How do I use an incense tablet?

Gently light the edge of one square of the tablet.

Allow it to smolder slowly, or blow out the flame to release a delicate wisp of smoke.

Place it on a heat-resistant surface and immerse yourself in a refined olfactive experience.

Each square delivers approximately 20 minutes of olfactive immersion.

How are YEFO incense products made?

Every incense tablet is carefully handcrafted in Paris, France. Each tablet is individually shaped by hand, allowing subtle variations that celebrate its artisanal character and authenticity.

What should I do if something is missing from my order?

At YEFO, every order matters to us.
If you discover that an item is missing from your delivery, please contact our support team as soon as possible via email or the contact form on our website. Include your order number along with a description of the missing item(s) so we can assist you efficiently.
Our team will attend to your request with care and ensure a thoughtful and timely resolution.
We strive to deliver a seamless experience for every ritual and every customer, because each incense tablet is crafted with care and deserves to arrive in perfect condition.

What should I do if my order arrives damaged?

We take great care in preparing every YEFO order. However, in rare cases, damage may occur during transport or delivery.
If your order arrives damaged, please contact us at hello@yefo-olfactive.com as soon as possible. Be sure to include your order number along with clear photos of the damaged item and its packaging.
Our team will carefully review the situation and work with you to find the most appropriate solution.
Each incense tablet is handmade with intention, and we understand how important it is that every piece arrives safely. If something goes wrong along the way, we’re here to make it right.